In November 2020, I contacted HSBC.ae for support with my bill. I had financial difficulties and needed help with my current bill. I asked if the fees could cease so I can focus on paying down the balance. I am in the middle of a tenancy court issue, where I am still paying for two apartments and utilities. During this time, I contracted covid and had to stay home from work. I had very little funds. HSBC ignored my concerns and continued charging me fees and confiscating whatever little money I received in my checking account. I could not afford to eat and take a bus. I mentioned the same story over 20 times to different customer representatives; however, I wasn't presented a settlement until June and it was 7, 000aed. There was no way I could afford it. Nothing has been done since, and the balance continues to grow. I was trying my best to take care of my financial responsibilities. I have never been taken advantage of like this ever in my life.