On May 26 I called HSA and put in for a bathroom repair for an exhaust fan. They said they would contact me back and contractor would be out Wednesday, June 2. He shows up, looks at it and says it's broken. They would contact HSA and when receive approval they would be back to replace it. It is now August 3, I've called multiple times checking for approval, and it still has not been replaced. Just being told they are waiting on approval. During this same weekend in May, the bladder tank for the well system went bad. Called them because we had no water going into Memorial Weekend, and they needed to find someone asap because last time this happened, we went 2 weeks without water until they finally said find someone local. Knowing this, I had the number of the gentleman who helped us last time and contacted him. He came out the Friday before the weekend, finds out what's wrong with it and tells us. HSA had given us a reference number for an outside contractor, which we would have to pay the contractor, and then they would reimburse us, as long as it was covered. I called them and was put on hold for 40 minutes waiting. I tell the contractor to fix it because I need water and I am on the phone with them waiting. I still have to pay him prior to being reimbursed. He finishes and has to go to do another job, gives me his cell phone number to give them so he can tell them what was wrong. About a month later I finally get an email, after calling several times and am told that they are not going to reimburse us because we did not get their approval before the contractor did the repairs, even though I was on hold while he fixed it waiting. Due to him having another job, If he hadn't done the work, he would have had to come back and we would have had no water the whole holiday weekend. 2 months later still fighting for reimbursement and a call from the supervisor.