We never got past Diane (HHGregg Naples). She doesn't understand that her job is to be nice. People call there to spend money and she is obviously to stupid to understand that simple concept. 30 seconds on the phone with her and we abandoned any thought of spending our money there. We never even got to tell her what we needed to purchase! Her awful attitude proves they don't care about their customers or community. We did ask for her manager to try to get past her, but she refused.