First of all you have to a PHD in printer technology to understand the instruction manual. Secondly, you more than likely will be speaking with someone who has an accent so thick that you will not be able to understand a word they say. Thirdly, I spent four hours on the phone with an agent who at the very end of our conversation finally concluded that I needed a new printer. It was a nightmare and from what I have read in other reviews this is very common. I would never recommend an HP product to anyone based on the terrible customer support alone. I am having other issues with the newly replaced printer regarding the support team. My product does not have a touch screen. Instead it has a series of 6 touch light buttons that are hard to decipher.