9 Apr, 2021 → by ClaimboUser948889
Champagne and fruit basket
1
I bought a champagne and pear basket I added apples bananas and oranges I spent $106 and when the fruit arrived for my son the bananas were black and had bugs in them and the pears were rotten. There was supposed to be an upgraded bottle of champagne instead ir was a cheap bottle of wine there was supposed to be flutes and instead there were cheap wine glasses.The basket was also damaged ans I ordered balls which were never delivered I was so embarrassed when my son received this we had to apologize to him. Here's is the company response from some guy named Oscar DON'T EVER USE THIS COMPANY!!! Thank you for contacting us. Although we are sorry to learn about the condition in which the items were delivered, unfortunately, we are unable to compensate you for the damages that occurred to the fruits under these circumstances. As per our FAQs and terms and conditions, we advise all customers against shipping perishable items - that is, any product with a lifespan that is subject to spoilage after a period of time such as fruits, cakes, cheeses and plants - using any shipping method that requires more than one business days' transit. Despite our best efforts, we can't guarantee the condition in which products of this nature will be delivered if in transit for longer time periods. We recommend that customers only ship perishable items if willing to pay for/upgrade to the fastest shipping method available during checkout (same-day, next-day, overnight); we also include this advisory in the product details of most of our perishable and custom baskets. According to your order confirmation, the shipping method selected requires more than one business days' transit: Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 12:30 pm today. Typical (Not Guaranteed) delivery tim (2 Business Days). We apologize for the inconvenience but hope you might at least be able to appreciate our explanation. Sincerely, Oscar Customer Service Management The Gift Group