25 Sep, 2019 → by ClaimboUser752024
12,000 btu ac unit
1
Called the week of 09/16/2019 to get a technician to come out and look at our AC unit due to the HORRIFIC noise and SMELL it was making. Technician came on 09/25/2019 and stayed for 4 minutes, yes, he diagnosed our issue in 4 minutes and stated nothing was wrong with it. This AC starts off sounding like a small engine plane about to take off then after the compressor kicks in this nasty smell comes out and sounds like a fighter jet flying over our house. Then it will kick off and start back up in 3-5 minutes. Please convince me that this is normal. We have had this unit for 3 months and is still under manufacture warranty. Then the GE Consumer lady I spoke to said we can send you out a different technician but just to let you know if they have the same findings then we will be charging you a Consumer Education Fee. Oh and the only time we are available in your area is on Wednesday's. I travel for my job and are available ONLY on Friday's which means I have to take PTO to make this appointment YET AGAIN. There is NO way that there isn't something wrong with this AC. Please have someone call me with some intelligence contact me.