I made an appointment for a service technician to repair a 30" Gas Cooktop with sealed burners. Model number JGP940/945. I made the appointment 2/15/2021. The appointment was for 2/25/2021 confirmation number [protected]. I was told someone would call the night before, no call occurred. I received a text the next day informing me the technician was on the way. I was charged the $109 service fee. The technician told me the repair required the ordering of an ignition harness and the cost for that would be between $350 and $400 in addition to the $109 service fee I had already paid. He said the part would be available in 2-3 weeks and I would be contacted when the part arrive to schedule another appointment. I never received a phone call or text so I called GE service line on 3/15/2021 to inquire about the part. The call center said there was no order for any parts placed. The option given to me was to schedule ANOTHER visit with another technician and have that technician decide what part needed to be ordered. Next available was 3/29/2021. I scheduled the appointment confirmation number [protected]. In the meantime, I contacted a local repair company that arrived within 24 hours, diagnosed the same problem, had a GE ignition harness at my house and installed within 72 hours. The entire repair with TWO service visits and the part was $346.00.