Today, I called FTD regarding an arrangement supplied by one of their dealers. The green plants had several brown tips obviously due to age of the plant. Then they had some baby mums stuck in there (yellow) and a purple net type of bow. It was ugly, and it was poor quality. They said they didn't have an order for my son as purchaser nor me as recipient. When I called the grocery store from which these were delivered, I discovered the order did come from FTD. The arrangement was assembled at the store. (I guess he was done stocking the shelves) I spent two hours tying to make sure of the company to whom I would complain. This is not the first time the same vendor sent crap ordered through FTD.