Sadly it looks like I am not the only one in this situation. I've used Frontpoint for years and been delighted with their stellar customer service. In the last year, I got cameras which were impossible (zero option to DIY through their application, which is the recommended method) to set up without assistance and customer service was acceptable although not great. I had and alarm due to a faulty motion sensor when off property last month and they were difficult to reach, especially half awake and stressed by the alarm. When I finally got a hold of them 10+ minutes later, they were UNABLE to tell me whether police had even been called. After about 5 days of trying to get a hold of them on their terrible automated phone system that was not even interpreting my callback number correctly (number entered by pushing buttons, not voice recognition) with limited business hours, I got a callback. The person who called me was very polite and sent me out an email that I needed to respond to to cancel my service. I opened the email, followed the link, responded to the code to activate the link, stated that I wanted to cancel my service, was forced to fill out a survey to cancel my service then sent to a page to agree to pay for another month of service in order to cancel my service. This is a scam. Frontpoint: provides faulty sensors, circuitous and dubious tech support, may or may not contact police in the event of an alarm, is very difficult to get a hold of and has deceptive business practices. If you want to pay high monthly rates for a false sense of security and endless frustration with inability to cancel service, they are a great company to go with.