To whom it may concern, I have settled my account in full on the 8th of Dec 2018 by paying the full settlement amount of R11 065.00 and yet Foshchini now hunts me down for an amount of R3914-68 - not because I bought any clothing or any merchandise from them. But because they were supposed to close my account. I moved away from my husband at the time and went through a divorce, hence the fact that I didn't even receive the magazines. I wasn't aware that my account was still open. I really feel that this is not fair - i would have had no problem paying my account if it was for clothing and stuff that I bought. This really leaves a very sad and bitter taste in my mouth after supporting Foschini and settling my account in full towards the end of Dec 2018. And I still buy from Foschini paying cash. I have contacted Foschini on numerous occasions since Feb this year - please go listen to the recordings. Still they have not yet done anything to try and accommodate an honest customer that really wasn't aware that a magazine and some insurance cover was still running and debited on an account that was supposed to be closed. List of telephone discussions I had with Foschini Customer Care etc earlier this year: 24th of February 2021 - I spoke to Nasheeta 19th of March 2021 - I spoke to Naylene in Customer Care 24th of March 2021 - I spoke to Chantel - she was going to email me that same day or the day after. Nothing received. 29th of March 2021 - Lettie called me for payment and I explained my situation to her. She was to speak to her team leader. 1st of April 2021 I received an inaudible voicemail from Candice. She was rambling down a telephone number that I could not hear properly, and a ref no. that I also couldn't make out. Still no email as I have indicated on numerous occasions I would prefer as I am in client meetings during the day and cannot always take calls. 29th of April 2021 I got another inaudible voicemail from someone at the Foschini Group. 17th of August I called the Collections department but if you don't want to make any payment arrangements, they put you trhough to Customer Care again. I needed to speak to somebody to try and find out where I can lay a formal complaint, but only got a computer reading me my balances.. Twice.. It seems like no matter what I try and do and explain, no one would really try and accommodate me. It feels to me that no one really cares... Please tell me what I can do to make an end to this. I really need this to be sorted out for once and for all. Many thanks in advance. Leonie Cell number: [protected] Email: leonie.[protected]@momentumconsult.co.za