7 Sep, 2021 → by ClaimboUser700973
Edge engine replacement parts delay
1
My vehicle 2017 Ford Edge has been at Farmington Ford in Maine since July 6th 2021. It was diagnosed as needing an engine replacement. The dealership has told me that they do not expect the new engine until November of 2021. In the meantime I have to continue my monthly payments to Ford Motor Credit. Is it indeed a fact that Ford cannot provide an engine so the dealership can do the repair in a reasonable amount of time? Apparently not. The service department tells me that it will only take a couple of days to finish the job once they get the engine. In the meantime I am out a vehicle and to say the least this is the worse customer service I have ever experienced. My vin number is 2FMPK4K97HBC17238. Is it time to move away from Ford products?