Order Number L44G6J, Booking number TVUTQS. My partner and I purchased return flights (Canberra to Melbourne) mid last year (2020) with flyfar. We requested these flights be refunded early July 2020 as the flight bookings were changed to dates and times that no longer suited our travel arrangements. As per flyfar policies and the policies of Qantas this was sufficient for a refund; which in previous correspondents flyfar confirmed as much, stating our refund would be process as soon as possible. Yet communication from Flyfar has been basically abysmal, and we have now been waiting around 9 months and counting for our refund, and any effort of contact with flyfar has been unsuccessful. Considering the industry standard advised by Quants suggests and about an 8 week wait for refunds to be processed and money to be retuned to clients, I cannot understand how this process has possibly taken Flyfar over 9 months, with results yet to be seen. If I was able I would have gone directly through Quants for our refund, however Quants advised Flyfar had to action the refund. For my partner and I, being young uni students, the money that we should have been refunded a long time ago would be really helpful to improve our current financial standing, even though other people might not view it as much. This is money we really need returned to us ASAP