Multiple instances of the alarm going off without receiving a phone call from the monitoring station. Trying to cancel, phoned first time and was put on hold for 20 minutes, told I needed to speak with "Retention", put on hold for another 10 minutes before the line disconnected. Phoned back, hold 20 minutes, told retention would get back to me within 24 hours. No call back received. Phone again, on hold for 20 minutes, tried to have me leave a number again, I requested to speak with a manager, left me not on hold, but with the line muted for over 10 minutes to hear that the manager wouldn't be able to help me. I requested again to speak with a manager and was put on mute for another 20 minutes. Nothing is resolved and the delay tactics are infuriating and unfair.