I am an Electrical contractor. From time to time there is an emergency where power needs to be disconnect immediatly in order to prevent a fire. The proceedure for FPL is not sufficient for contractors. There is no dedicated phone number and on numberous ocasions the technitions refuse to reconnect service after the repairs have been made. Leaving consumers with disabilities and ailments without power. Many time I personally had to put them up in a hotel because it is not humaine to do to an asthmatic patient or small children or elderly. Just today FPL came out to disconnect power for us to do a repair and refused to come back to reconnect, the technition refused to tell me his name or his supervisors name. They did not show up until 4pm after 2 seperate tickets were entered in at 9:00am. Now they are telling us they will not reconnect after the 30 minute repair and they will charge us an additional fee after they took all day to disconnect for an emergency. There needs to be a better system in place for contractor and these types of emergencies.