Dear Sirs, We are a retired couple, and recently were without power for nearly 24 hours after our line went bad at 13470 SW 99 Terrace in Miami, on 7/16/21. After being told numerous scenarios by FP+L's service desk - including that there was no problem at FP+L's end and that power had been restored. It hadn't - if the problem was at our end how could the service tech have fixed anything? this left me and my neighbor stlll without power, we were finally told yet another truck had been dispatched and was in route. It was well over an hour later before it showed up, with the "Inspector" stating your office gave him the wrong address - the only invormation he volunteered the entire visit. He proceeded to put up cones around his truck, walk around, then immediately picked up his cones and got back in his truck without talking to us at all. He had acted like talking to us was distasteful, and he exhibited a sour dispostion during his visit, so I reluctantly tapped on his window to ask him what the next step was. Long story short: he knew what I was asking and looking to clarification on, but deliberately made me ask 20 questions needlessly while sitting there appearing to be marginally tolerating my presence. I told him after getting the runaround for the past 20 hours I was "getting a little short" as I became more and more frustrated with his non-answers, and before I could ask him yet again what the plan was he told me he was leaving and issued the threat that he was the last person in the world I "want to get short with", turned away, and rolled up his window as I was still talking to him. This inspector's attitude the entire time he was visiting my event was that of not wanting to be there, not wanting to be spoken to, and then offering nothing but blatantly passive/aggressive answers to questions. He knew full well the simple question I needed an answer to and chose not to asnwer it for no reason other than to be obstinate. When a customer calls for service, uncomfortable from a steaming house, food going bad in their fridge and freezers, water running out of the ice maker, and irritated dogs acting up, the very least the "Inspector" can do is inform the person there that he is just the inspector and that further help is on the way ASAP. That's all I needed, but your employee decided to make an unpleasant situation even more unpleasant, and make me call his office to answer a simple question he SHOULD have answered in the first place - WITHOUT being prompted to. This employee's customer skills are sadly deficient, to say the least and is the wrong person to be sent in as the first person to arrive at a problem with an account. Clark and Julie Mann