I called to ask about rebates. Operator gxcof13 transferred me to a lady in rebate. I was asking questions in regards to my rebate and replacement of my AC unit that I am doing. she did not LIKE THE WAY THE CONVERSATION WAS GOING SO SHE JUST HUNG UP ON ME!!! This is BAD service!!! I waited on line for 20 minutes to be hung up on. Your rebate system is terrible. My house only calls for a 14 seer and you do not give rebates on 14 seers!!! They will not put in a 16 seer as my square footage is only 2000 sq ft. My bill has been running aver $300 you had been out to my house (Energy saver department) came out said I need a new unit and that I would get a rebate and that my bills will drop about $150 a month. I would like to discuss your rude operator a rebate that was told to me last year! Please call me at [protected] Sherrie Pisetzky 702 NE 27th avenue hallandale bch fl 33009