I bought 2 tickets to Uruguay on March 1, 2020 departure was April 21, 2020. March 14, 2020, the Canadian Government issued a no travel recommendation because we could risk not returning. In the next days, Uruguay closed its borders to incoming flights. We decided to cancel our flights. It took me until April 18 to communicate with Flight Hub and speak to a customer rep who finally canceled the flight a day before departure. I had bought flight cancellation insurance, but I needed to confirm that Flight Hub would not be refunding the tickets' cost; that's $2, 230. I requested a refund, and they said it would take 10-12 weeks, so I waited. I spent a year calling and emailing without success enquiring about the status of my refund. Today Feb 19, 2021, I called again, and after an hour on hold and pushing buttons, I finally got to talk to a representative. I told her that I wanted a letter or email stating that they will not be refunding the cost of the tickets so I can claim a refund from the insurance. They had me waiting an hour more until the call dropped, and I couldn't reconnect. I'm so angry with this company they are completely negligent. Not only do they not give a refund, but they also don't want to give proof of not doing so. On top of it, communicating with them is virtually impossible. I recommend not doing business with them, and if you do, make sure you never need anything from them except your ticket because any change or claim will never move forward.