Greeting This email it's regarding the my canceled email die to Covid-19 I received an email from you stating that i can get my refund based on canada air line proposal Or use credit to purchase a new ticket Lately i was trying to use my credit but it won't let me or giving me any option to do so . Are you telling i lost my money or what you offered me to use the credit, can you explain what's goin on Hassan moussaid idrissi Flight Number [protected] Air line confirmation NDZAW7 NDZAW7