Mar 2020 - Cancelled tickets for my mother, UMA Abat, to and fro from New Delhi to Ottawa. We were assured that the tickets will be refunded. Oct 2020 - Received email that refund will be go to the credit card with in 12 - 18 weeks Mar 2021 - Follow on call with the customer care said that it will take more time. Aug 2021, today - Followed up again with customer care today and what I was told got me highly disappointed and frustrated. FlightHub moved away from their commitment to refund and now offering only credit for ticket. a. Initially I was told that credit is valid for 12 months and your 12 months were expired in March 2021. When I pushed back on the conversation I had in March 2021 with their executive, the customer care agent came back to offer 24 months credit validity. b. The 24 months credit will expire in March 2022 and I am told about it after almost 18 months have been passed. That too after I followed up. c. Credit can be used only for the person for whom ticket was issued. The problem is that my mother, the ticket holder, visited me in Nov 2020 - Jan 2021 and I could have used the credit for her tickets but FlightHub kept me in dark resulting in this current situation. My mother had to cut short her trip because my father, back in India, had an emergency. Now I know that she will not be visiting us in Canada for another 2 years. This lefts me frustrated that FlightHub is not honoring its commitment and their irresponsible behavior would cause my family the money I spend for my mother's ticket. It is unfortunate when I heard from the customer care agent that "we apologize for the inconvenience but we can not do anything". FlightHub's apologizing is costing me my hard earned money which I feel is thrown in the drain by them. It is non acceptable.