I called Flighthub to cancel my booking reservations on 28-May-2020 due to COVID-19 lockdown. Initially I was given vouchers by the airline Air France. However since the lock down persisted, after enormous phone calls and waiting hours on the phone for almost 1 year, I called both Air France and Flighthub in a teleconference and Air France agreed to refund the vouchers by guiding Flighthub how to file the refund request in 15-Apr-2021. On the same day the refund request was send from Flighthub to Air France and it was approved by Air France. I received the email in the attached photo on 15-April-2021 indicating " Your reservation with Air France for your 28 May, 2020 trip to Milano Malpensa has been canceled as of 2021-04-15. Charges against your credit card have been reversed. Depending on your bank, please allow up to two billing cycles (12 to 18 weeks) before seeing a credit on your statement." The 18 weeks have already passed, I have called Flighthub several times and their representatives tell me different stories every time I call. I am in a viscous circle that I can't get out of it. My tickets cost $3900 for 4 passengers. My family and I can't fly considering that Delta variant is sky rocking.