In March of 2021 my wife and I cancelled the insurance policy on the 3 Vodacom numbers we had. We received email notification that the cancellation was processed. Upon inspection of our Vodacom bill we noticed that we were still being billed insurance on all 3 numbers. The insurance a month totalled close to R600. The months of April, May, June, July and August we were charged insurance. In mid August 2021 we spoke to a consultant Thato who stated via email that policies were now cancelled and request for credit for the months billed was done. No feedback after that. Contacted Finrite on the 25th August, dealt with Mpho. Upon him checking the numbers, policies were still active. He cancelled and sent email confirmation of cancellation. He sent through request for credit. No feedback thereafter. Called Finrite on the 2 September, on hold for an hour. Got through to a consultant. Asked for a supervisor or manager to call me back. Still awaiting that call.