I have requested when starting a new contract of two years that I do not want accidental insurance. This was added to my contract for 7 months. To try to cancel this is more or less impossible. My first call was 14 Aug 2021, I was on line for at least 15 minutes before someone could assist me. Then when she got all my detail (phone number too) and my request the call was disconnect. She didn't even phone back. I had to phone back and redo the whole scenario again to request the cancellation of the accidental insurance with again holding on again for at least 10 min. This lady promise me that it will be cancelled by end of August and not sooner. After hearing nothing from Finrite I phoned again on the 18th of Aug 2021. Barbara helped me and said she could not find any request like that on the system. She said I should receive a sms to confirm that the insurance is cancelled. This took another 24 minutes to get help again with no assistance at all, as after a week I still did not get a sms After a week not receiving anything I phoned again. 3rd attempted 23rd of Aug I spoke to a male, again could not hear his name. He said he can see Barbara has put the request in, but nothing has been done after that. Again he said a should receive a sms and if I don't I must phone again. Again another 13 minutes out of my life with no luck. Today I phoned again as I have still not receive a sms. Kutnoano has helped me in 11 minutes and told me that the insurance for September is also on my bill. I was not a happy person. This is very bad service. Vodacom really needs to rethink their connection with Finrite.