23 Aug, 2021 → by ClaimboUser967176
Expected Long distance charge

4

A $107 Long distance charged in August 1st 2021. my Fido# is [protected]. A Zoom call is determined as a long distance call, and charged $107. In the past, I am a Fido customer since 2014. 1.There is a warning notification to remind if the calling number is long-distance. That's why I've never been charged by extra fee. The call would be discontinued right away as soon as I know the charge. 2.I didn't receive any add-on reminding I am being charged an extremely expensive fee. I would select add-on to reduce the fee if the call is necessary. The 196mins would charge $7 dollars with add-on, but the bill charges $107 dollars. Therefore, the call in August 1st 2021 is unexpected and desired to negotiate. Fix the $107 extra long distance fee to $7
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