13 May, 2021 → by ClaimboUser40741
New Page experience/creator studio/business manager account
1
Since 5th April, when I allowed a facebook upgrade on my business page Sacred Soul Coaching with Reshmi Purmar which supposedly changed my business page from classic to "New Page Experience" with the intention of adding business manager account to set up and launch adverts on my page, I have no way of accessing the page as admin/owner/manager of my business page account. Having reached out to Facebook help.i had some contact with "Facebook Conciege service" who have had me on a roundabout since that date. They go from completely ignoring the issue telling me there is no issue to asking i prove my identity to claim admin access which I did, claim legal right to the business page, which i did, asking for permission to access the page using my credentials as me to see where the problem is, which i gave them permission to do to almost daily sending me emails saying there is no issue! If there was no issue and I could access the page to give myself access would i be wasting hours sending screen shots, screen capture videos, personal private snd business documents to get this resolved. I have also put my hands up and said what sm i doing wrong that i cannot access that page to give myself the full permission. Please talk me through my user errors so i can resolve this, no help on thst front whatsoever. Now over 5 weeks later, i just received another standard email... saying again there is no issue! This is beyond a joke.