I have been a customer at the Gilroy location for almost 16 years I've tried to get my stuff out several times but due to lack of U-Haul trucks in the Bay Area or the help to get it not to mention running a business it has been difficult. This last year we had the Carr fire up in Redding CA which severely hurt my business we were closed for over two months then in December we had a break-in and thousands of dollars worth of stuff was stolen. I just now have been able to get my house refinanced so that I have extra cash I am behind in my payments at extra space I called today May 10th to let them know I will be making a payment next week however the auction is on Monday as usual they could care less about anything but the money! The really bad thing about this company is that they will not let you catch up any late payments you have to pay everything at once including egregious late fees! letter fees! special fees! you will end up owing an extra three or four hundred dollars just on fees! My storage unit is 515 a month they have excessively raise the rent, today I went online and found out that they're giving much better rates to new customers while customers that have been with them for years are getting Raked over the coals! And now after reading many other customer complaints I'm worried that after paying all of this money I very possibly could be opening a storage unit full of mice feces and urine. I also would like to mention that there are hundreds and hundreds of complaints about this company but yet when you go on their website or look them up online they have nothing but five stars how is that possible?