Yes I would like to get to the bottom of this issue that I am having with one of y'all's employees her name is Jody she is from the harbor view store in Charlotte county Florida she has made my stay at your all's facility so difficult and she keeps on making my stay at your own place even more difficult than it ever could imagine I would like to know why she is still employed by extra space and how she could possibly keep her job after conducting herself the way she has I have been given the runaround by multiple employees of extra face blow here I will leave you a short summary of all the conversations and discussions I've had with your employees Hello my name is David Weaver this is the second altercation that I have had with you're employee Jody from the harbor view store in Charlotte co. and this 2nd altercation happened on April 16th the next morning on April 17th I made a complaint to your headquarters then the operator told me that this issue would be escalated and I would be contacted within 24 hours and I also demanded to speak to someone about this situation and was informed to wait until I hear back from the district manager Eddie albina on the situation within 24 hours I waited until May 2nd over two weeks and place a call to the corporate complaint hotline where Tiffany told me somebody would be contacting me within 24 hours on May 3, I received a call from Marilyn stating for me to return her call so on the May 4th I called the office and was informed by by Trish that Marilyn would be off the next few days and that this Eddie Albino would be contacting me and to wait for reply on May 6th I had received a phone call from Albert on my voicemail so May 7th I placed a call to Alberto to where he informed me that he had the situation under control with Jody and harassment and offered me 4 extra days to vacate I'm not too pleased with the run around that I have been getting and with this for dating extra one I've been waiting for the last 2 weeks for a return callthe advice that I got from three of your operators was to wait for any albino to call me on this matter and don't even attempt to go to the storage facility to avoid conflict I have been demanding to speak to the district manager or anybody in customer relationships on this matter I have recorded statements of the encounter that I have had with your employee she confronted me at 10:15 without being in uniform nor driving the company golf cart and she was accompanied by her boyfriend she has been harassing me ever since her in my girlfriend has had a dispute she has took it under her own power to make my stay at your house storage facility unbearable Mr Albert informed me that he would look into getting my 24-hour access back active and that employee Jody would stay away from me and he re insured me that I would not have no more encounters with employee Jody so I could move my possessions out in a civilized manner out of your facility I have been back to my storage one time in two and a half weeks that was on May 11th where I entered the facility around 9:15 and started loading a few things and cleaning up where something was broken on the floor when I was suddenly stunned to see the local sheriff's office at my door he told me that Miss Jody said that she had a disturbance and there was a tenant refusing to leave there was three officers dispatched to this incident case number [protected] she never ask me to leave so I finished picking up the broken debris inside my unit and left and if you can see mr. Albert sure did not keep employee Jody from inconvenient my move nor did he reinstate my 24-hour access like it was when I signed the lease can somebody please contact me I need to talk to somebody and customer relationships or something because I believe I should be entitled to more days to remove my stuff considering that multiple employees told me to not to do anything until I spoke to the district manager Eddie albino and that was over a two-week span so I should be entitled to weigh more than 4 days and just to deal with the altercations that I had to a door from your employee should be entitled to something I have my phone conversations are all recorded plus I audio and video tapes Jodi's actions on the 16th I really need somebody to contact me as soon as possible considering I'm supposed to be moving out but I am afraid to even go up there because this lady is trying to make my life like a living hell I can't afford no more conflicts with the law enforcement and I can't afford even to drive up there and not be able to move anything out because of the short time I needed my 24 hour access reinstated and the harassment needs to stop the payment to my storage was paid in full less than a month ago why should I have to endure all this conflict with your all's employee I cannot even believe that she is still an employee of extra space storage if you would see how she acted the night of the 16th you guys would terminate her she had her boyfriend with her she was not dressed in uniform she was not even driving her golf cart this employee of yours has completely acted so unbusiness like I would like this complaint to go to the right people and I would also like to know why I had to speak to mr. Elbert instead of Eddie albino please help me g justet this complaint in the right-hand my phone number is [protected] my name is David Weaver thank you so very much and I will be waiting for your call