I booked a hotel in jindabyne nsw from the 16th of july to 18th of july. As NSW were getting close to lock down I tried to contact expedia to weigh in my options regarding booking. i waited for hours and hours for a few days with no luck and I then proceeded to send an email asking for options regarding my booking as i could not get through an only a virtual operator talks to you. within minutes of sending my email i got an email saying your cancellation has been approved. what cancellation? i never requested a cancellation. I tried for days to get through about this by then sydney was in full lock down and we could not travel. i spoke to a lady called Cristina and she asked me to send all the proof of the emails i sent and after 20 minutes on the phine she said if you can get a full waver from the hotel and send it to us we can arrange full refund. i must add the hotel has been offering full refunds and credits but could not organise mine because they said expedia cancelled my booking which was without my authority. I obtained the letter and forwarded to you the next day. it is signed and has a staff name and a letter head from discovery parks jindabyne however then it took days of trying to get someone to help me and your staff keeps telling me that they are waiting on approval from hotel which is a lie, you have that letter and is on my file. Your staff has confirmed that however no one can assist. i keep asking for a supervisor to call me and no one calls me back and on top the hang up on me. i have spoken to over 20 people and not one person has the initiative or will to help and resolve issue. this has been going on for weeks and no one cares. We lost our jobs, can't leave home and i also need to pay a friend half of this booking Someone needs to take responsability and ownership and fix issue when you already have everything that is need from me including letter from hotel. please rectify and have someone call me as matter of urgency. i have waited long enough for your useless staff to do nothing. i can be contacted on [protected] or [protected]@yahoo.com.au it amazes me that an international company like yours does not have a customer relations department to assist clients