Sub: Request for waiver of Excess Roaming charges. Ref: Mob: # [protected]. Business Account #6001454. Mados Trading Company llc. Dear Sir, With reference to the above business account, during the bill period of 1.12.2020 to 31.12.2020 charged 2200 dh for Roaming monthly pack, as per our records we activated only one time. But bill showing 3 times monthly pack of 1000 dh, 600dh, 600dh activated on 6th and 8th of December 2020 for International Roaming. During the period due to network issues our usage was also very less. You can verify the same from the attached Invoice. While checking with Etisalat customer care team they are not willing to refund the same. So we humbly request you to kindly check the additional charges debited and waive off the same.