We purchased 3 handheld devices back in April 2021 to make our service more efficient during outdoor service. We paid £300 for 2 devices and got one free. We have been paying £50 per month for licensing and support on them, we have had constant problems since purchasing them. We had our internet updated in all areas to speed up the devices but this has not worked. Epos now sent our an engineer to check them over and set them up properly, they worked for about 2 hours, they are constantly offline, it is impossible to put an order through, they are beyond slow, they actually slow down our service and are impossible to use. We have been passed from pillar to post since April, now spending a total £300 on support for them. We have asked several times for a refund or to even swap our handheld devices for a till so we can use that in a different department. After speaking to citizens advise epos now have broke there contract by not abiding by the law 'the consumer rights act 2015' where services have not been provided. We are now seeking legal advise regarding this complaint, i hope we find am alternative resolution rather than having to go to court over it. Regards Emma hall Director The star at cotton [protected]