Dear Sir or madam, I was scheduled for a carpet installation of 1 very large room today, A quick easy job with minimal cuts and 2 large dry areas to cut carpet as needed and have been on the scheduled books for 3 weeks . I received a call at 8:30ish am today, Monday June 21st by Shay, the manager at the Charlotte location . She called to cancel my appointment with zero apathy, courtesy or remorse that my installation we waited 3 weeks for, was being cancelled and moved into the end of July, the 22nd to be exact ... with almost another 5 weeks waiting time, and she did so rudely, with zero class and a snobby "as a matter of fact" attitude . Mind you, my contract which first off has zero amount for monthly financed payments in writing and expressed severe apprehension about, DOES have in writing that the room being carpeted for us is due for guests on the 23rd of June, and they are coming in from the west coast and the job must be done by the 22nd of June, this is in writing, without this room done, they have no place to stay. This date and issues were/ was cleared by the salesman Brion beforehand as I stated to him, if you cannot meet this date, we will find someone else, to which he then cleared it through the 2 supervisors of installation in Charlotte on my appointment date and checked it twice the 2 different occasions he was here . I had also checked this date myself twice prior to the install during the week of 6/14/21 by calling directly to corporate Texas and local Charlotte and the install was confirmed for the 21st of June. I also received an email confirmation Sunday the 20th for the 21st of June. After Shay on the 21st rudely cancelled and moved me 5 weeks out ignoring my contract details entirely, I called Corporate twice and asked both times for supervisors who were of course entirely unhelpful. One sent my message directly back to Shay in Charlotte who called me almost gleefully and now says my date is the 26th of July not the 22nd of July... adding another 4 days delay to the month plus . I called corporate back and spoke to another supervisor, who I then said, I want expressly to speak to upper corporate management and was told they emailed a different party about this issue . I am not only a repeat customer but a retired 36 year general contractor and this behavior is unacceptable in ANY trade . I am doing my best to remain polite and professional but as yet have to get the same in return . Frankly what I see here, and I surely would know is a definitive breach of contract and would expect Empire to make it right, but highly doubt with what I've seen today they care about their customer base, repeat or not . Sincerely, Edward McGrath 4460 Queeens rd Salisbury NC 28144