During the month of October 2010 I tranferred AED5, 000 from my EmiratesNBD account to my AMEX card in Australia using the web tool offered by the same Bank to process the transaction on-line. Having used the on-line service successfully in the past, I thought that this should be a routine/easy/no problem transaction. Unfortunately I was wrong, the AED5, 000 'dissapeared': AMEX says that they haven't received the money and EmiratesNBD Customer Service after three months and at least 15 e-mails insist that the transation was susscessful but they don't show me evidence from AMEX that they receive the money and they refuse to contact AMEX to clarify the issue.