2 Jul, 2021 → by ClaimboUser247733
Flight information, poor customer service. Inability to contact the company.

2

I should have had my flight with EasyJet travelling from Malaga to Amsterdam 1 of July 2021. According to the official Governmental website (https://www.government.nl/topics/coronavirus-covid-19/plan-to-reopen-society/conditions-for-entering-the-netherlands), I was able to travel from Spain to the Netherlands without thr PCR and with just antigen quick test provided, because both countries are within the EU and as of 1 of July the rules allow this to happen. Employees at Malaga airport ignored this website and any claims i and other travellers made to let us on board, while the information thry relied on was outdated. As a result, I wasn't able to travel to Amsterdam and lost my monry, as well aa many dutch people were unable to come back home because of this mistake made by EasyJet, which didn't inform us about their rules.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of EasyJet you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.