I called back in august to get a refund for my Dollywood passes due to Covid and didn't want to expose my family. I worked in an emergency room so I was exposed everyday. Well I called several times between august and January to only get the busy signal to ask about my refund. It is now March 2021 and they are now telling me that I don't qualify for a refund because we used our passes in Nov. b4 new season passes 2020 they left a note. They didn't call me to tell me I didn't get it. I called several times and Cldnt get through. So $535 is wasted I have friends that also went in nov. and they got their season passes rolled over all upgraded to gold and also gave them splash country passes as well. I'm very disappointed. I want my season passes to at least roll over to current season.