I booked a holiday package through Dnata and when I reached the hotel I was chocked that it's too dirty and it's not at all as it was shown in their website The hotel staff refused to clean the room saying that they don't have staff in the evening, I called Dnata and they said that they spoke to them and they will come to clean but no any action taken and I had to check out at 2am and be on the road in a foreign country for 2hrs searching for another place to sleep After all this Dnata refused to pay my money back saying that the booking was non refundable, in this situation and they are talking about policy and they don't care about the customer rights No one should tryst them and book through them because you will lose your money at the end Attached photo of rooms booked through Dnata