I called trying to get my "free tires" for life that you guys promised me when I bought my car 4 years ago. My tires havw never been replaced. Patty tries to tell me that "she will decide when I get new tires not me" and then she hung up on me. My tires are so worn that I have a prontout from firestone from last week saying how bad they are to drive on right now. Ive bought 3 vehicles from your company. I dnt deserve to be hung up on and patty has always been a rude, condescending, hateful and not helpful in any way awful employee. I know im not the first to complain about her. Now my question is, are you going to replace my tires as stated on my paperwork. Theres 34, 785 miles on them as well as fhey are 2017 tires. Ive had my car since august 2017 and your company has not ince replaced them. And you should get better employees.