Had a one off email from your customer service saying no refund Hermes say they delivered. My complaint is I had to contact to find out what was happening, I waited weeks so you could look into it . Well Hermes are not a very good company I've seen first hand how these people deliver and they just leave it on your door step and run off. I maintain I never received these items as I've said where's my signature. Show me proof of delivery ………….as I've said you should look your end as I feel you have not looked into anything and your just telling me something, thinking I would just roll over because you give me an unconvincing excuse not to give me back my money that you took without my permission. Lord AJ Gwynne-Lyons