Aug 25, 2021 order placed for grocery items. Late evening I received an email that 1 item was unavailable and reply to email to cancel order. I did this 2xs. Aug 26th, I started a chat to confirm it would be cancelled. It went to Resolutions Dept. Later in the day Resolutions email said unable to cancel! I called and did another chat to cancel - This still has not been shipped!! It should be cancelled before it does ship!!! I am in Florida. This is going to my mother in New Jersey in an assisted living facility. They and my mother, who is 95 are both unable to refuse the package or pack and reship!! Did i mention it still hasn't been shipped. Meantime, i had groceries sent through Instacart T You will now be sending her a duplicate of Costco sized boxes to a 95 yr old! Your email said I could cancel the order!