On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). A deposit of $1, 673 was provided. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. To date, I have provided $3, 346 in payments. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. There has been ZERO response. I would very much like my full $3, 346 back. Thank you.