27 Jul, 2021 → by ClaimboUser981184
Lost Online Purchase

1

I ordered a basket of items from Clicks online on 17/07. It was collected by the courier on 19/07. Then the tracking shows an attempted delivery on 21/07 and no further information after that. That attempted delivery failed as I had left the office already but no one called me. I then phoned Clicks customer care on Friday 23/07 telling them my parcel had still not arrived and it was really unfair as I needed the items urgently by then. I was given a ref no. 43021. I then waited to see if it would arrive yesterday 26/07 but nothing came. I called again this morning and was told its been escalated - called again a bit later and was told they are still looking in to it as it seems it was delivered to the wrong address! I am beyond annoyed at the fact that by now I have run out of basically all the items I purchased and do not want to spend money buying replacements from the shop :( I was also told at one point that RAM Couriers had my parcel but when I called them they had no record of the parcel being with them at all! Please please help as I desperately need my purchased items tomorrow and so tired of begging for items I already paid for..
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Clicks Retailers you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.