27 Jul, 2021 → by ClaimboUser981184
Lost Online Purchase
1
I ordered a basket of items from Clicks online on 17/07. It was collected by the courier on 19/07. Then the tracking shows an attempted delivery on 21/07 and no further information after that. That attempted delivery failed as I had left the office already but no one called me. I then phoned Clicks customer care on Friday 23/07 telling them my parcel had still not arrived and it was really unfair as I needed the items urgently by then. I was given a ref no. 43021. I then waited to see if it would arrive yesterday 26/07 but nothing came. I called again this morning and was told its been escalated - called again a bit later and was told they are still looking in to it as it seems it was delivered to the wrong address! I am beyond annoyed at the fact that by now I have run out of basically all the items I purchased and do not want to spend money buying replacements from the shop :( I was also told at one point that RAM Couriers had my parcel but when I called them they had no record of the parcel being with them at all! Please please help as I desperately need my purchased items tomorrow and so tired of begging for items I already paid for..