I just got off a call with an EXTREMELY rude and offensive customer service rep who I contacted about activating my brooks brother credit card. I had been waiting for the card for over a month and finally received it. I spoke to someone early who said it was good to go, but when I went to register online it said it was not active. This obviously prompted me to call back. The rep refused to give any information other than to say their name was Brian and said he would forward me to a manager, but instead hung up on me. For the entirety of the phone call he spoke to me as if I was dumb, told me to listen when what he was attempting to explain was not my question. As a nurse, who focuses a lot on active listening to solve issues, my understanding is he was supposed to listen to what I was explaining in order to solve the situation appropriately. He told me I was talking over him and I needed to try to be patient. I've never experienced a situation with a credit card company before when all I simply have been trying to do for the last month is set up the brooks brothers account so I can pay off the bill that we only open to get the discount off of the purchase as they recommended. I will unfortunately never use a citi bank credit card again after this so I never have to deal with someone so rude. I hope their is a way you can locate this individual so this does not turn another customer away who is happy to spend money and support businesses in these crazy times. This call was made at 9:15pm on Wednesday, September 1, 2021 lasting approximately 8 minutes until he proceeded to hang up. Again, he claimed his name was Brian, but refused to give me any further information to make any sort of complaint. He had a southern accent. Thank you.