Thursday, Apr 15th, approx 5:30am, I fueled my vehicle at the Regent and Prospect St. location. The clerk authorized the pump and I pumped my gasoline. I went into the store to pay for the gasoline and the clerk requested that I put on a mask. I have a disability that prevents me from wearing a covering over my face, specifically Post Traumatic Stress Disorder. I informed the clerk that I have a medical exemption from mask use and I showed a bracelet that I have with the information on it. It is not a "Medic Alert" bracelet. That is a brand name identifying a particular paid service, but it is similar, and serves the same purpose. Under Human Rights legislation, when a person identifies as disabled, you are NOT to question it or to even ask for proof. I offer anyway. Your clerk would NOT accept this identification, and claimed I should have a Government Issued ID Card specifying my disability. That is complete nonsense, as the Government does not MAKE such an identification card. Since it is illegal to ASK for identification of same, a Government Card would not make any sense. I informed him that there IS no such identification system in place. He insisted that his manager had told him this, and REFUSED to accept payment for the gasoline. After an argument lasting 5 minutes, in front of another customer that entered the store, I activated my video camera on my phone, told him I was giving him one last clear opportunity to accept the payment, and that if he did NOT, I would leave anyway. He refused my payment a THIRD time and I left the store, while he yelled after me that I would be charged with Fuel Theft. I waited until business hours and called Irving Head Office. No one has bothered to return my call. This written complaint is my last attempt at resolving this matter with Irving directly. I am only here because the Human Rights Tribunal site says "Give the Company an opportunity to correct the issue."... So here I am, giving the Company a chance to correct this issue. So far, the sickness induced by the stress of this incident has cost me 1 day of work. If the issue is not resolved by Monday, I WILL proceed to file with the Human Right Tribunal. Disabled people, most especially the invisibly disabled deal with far enough trouble in our every days lives, the last thing we need is someone harassing and belittling us. The threat of Law Enforcement Action is an enormous trigger for me, and until this is resolved, I cannot relax or get myself under proper control to leave my house. It has caused a very real medical crisis for me. The Human Rights Tribunal opens Monday Morning, approximately 67 hours for now. The clock is running. M.J. Keller twisted.[protected]@gmail.com [protected]-POET)