Since April 12, 2021- For the last 3 months plus we have been fighting with Chumba casino to find a wire transfer that Worldpay (the wire company they deal with) has apparently sent us. Our bank stated that central 1 (Canadian wire company) has sent the wire transfer back as the wire was missing transit number and bank name, but Chumba Casino states that the bank that central 1 sent the funds back to is not the bank they deal with. Our bank and central 1 stated that we needed to have Chumba request a reversal of this wire transfer but Chumba casino has stated that it is out of their hands. We have gone to the BBB and will continue to reach out to anyone who can help us as it has become more of a morals thing than anything. If I was to send a client an item and entered the wrong information or the shipping company entered the wrong information this is then up to me to correct. If It was the clients mistake than this would be an issue on the client (however I would still try and help the customer) Chumba or Worldpay made an issue with this wire transfer and the missed information so they should be working on this. All we are requesting is they request a reversal of this transfer from Worldpay. Then we will request them to send the money along with the additional $500 in our account with the correct information on it. They also stated they would give us an additional $300 in SC is this was their fault and 100% it was. They are stating that they sent it and it is not their fault but as a business you need to make sure the client receives it. The unfortunate part is that we have another $500 usd sitting in an account that we are not wanting to request until this is solved. Any information you can give us (steps for us to take etc will be very helpful- I am so tired of this company saying it is our issue when 100 percent it is their issue as we had nothing to do with it. I am attaching a lot of the information we have received to date with hopes you can help us out or direct us to who we can contact for assistance. I have all the information saved -from WorldPay, my bank, Central 1 and Chumba- but I am unable to attach them to this as they are not jpg,