21 Apr, 2021 → by ClaimboUser826152
Excessive Charge for removing security lug nuts that came with the 2017 Pacifica Limited I purchased new
1
Brought my 2017 Chrysler Pacifica in for tire rotation about April 10th. When they tried to remove the security lug nuts from my tires the adaptor "key" was broken in the attempt. They subsequently tried two more of their own and broke both of those in the attempt, although they were able to remove one of the security lug nuts. since they had no more security lug nut keys they asked me return at a later date. At this point my request was to just remove the security lug nuts all together and replace them with the regular lug nuts that were in the package when I bought the car new. My problem with this is the regular lug nuts come off just fine but the way these security lug nuts were made the "key" gets stripped rather easily. Now they are drilling out the entire security lug not and bolt to remove it and then replace the bolt and attach the regular lug nut. My problem is I've been quoted a cost of $770 to remove 3 security lug nuts this way since I have no alternative, I need a car, I'll be paying for it. To in any way describe this as fair, would be difficult, if not impossible. How can it be that the regular lug nuts are removal, but the security lug nuts, even with the proper "Key", are NOT!! I think a charge of $770 to remove these is totally unreasonable. All I want to have is the ability to remove my wheels so they can be rotated, there is no other problem with these except the security lug nuts that came with the car new when I bought it "new" from Anderson Chrysler