My water heater failed. I promptly informed Choice Home Warranty of my problem. water all over the house. They have a contact obligation to begin to find someone to solve the problem with 4 hours. And to have a service person at least contact me within 4 days max, if weekend days are included. They failed to do either. I asked them several times for the name of a local business that took their calls. They did not supply me with a name. After 5 days of absolutely no action on their part, and with a lot of communication between them and my self, nothing had been done. I then found a service person to change out a new water heater bought by myself. I have asked them to reimburse me the cost, a total of $746.23. They have consistently replied that I didn't get permission before getting my own contractor. Since they did not supply me any name of any company, I felt my only option was to get someone on my own. All efforts to reach any kind of agreement has been futile.