I have had 5 appointments scheduled through CHW for tech diagnosis. 2 of the appointments companies told HW that they did not work on gas appliances but CHW scheduled them anyway but of course I waited not knowing that they were not coming. 1 appointment was canceled the evening before by CHW, I don't know why. 1 appointment is scheduled for August 23 more than a month since the work order claim was submitted by me. 1 tech came out and said he recommended replacing the oven as it would cost almost as much to fix t as replace it. CHW claimed they never got the diagnosis however I called the repair company myself & they told me was sent, would send again & they even emailed me a copy of the diagnosis. I missed a funeral today because I was told several times that I had an appointment scheduled for today and I was scared to try to try to reschedule with all the problems that I had. Of course there ended up not being an appointment and I missed the funeral for no reason. While I told them from the beginning that it was my gas in wall oven they continue to put cook top on all of the work orders. They have lied numerous times regarding the situation. They continually ask me to take the reimbursement option but I refuse to due to untrustworthiness of the company & the 100's if not 1000's of negative comments advising against doing so.