Choice Home Warranty is a BIG scam! They always come up with ridiculous reasons to reject your claims. Sept. 2021 my dishwasher water pump cracked due to normal wear and tear. According to the tech sent out by CHW, to repair the dishwasher including labor would only cost $126. CHW denied the claim due to the dishwasher being disconnected. What does one thing have to do with the other? The dishwasher was disconnected because the insurance company crew had to disconnect it in order to pull it out to see where the water was leaking from to evaluate and stop the damage to my kitchen floor. CHW would know that if their assigned case manager would return phone calls and respond to email. The case worker (Tia W.) even failed to call me for my scheduled claim dispute appointment. This is unacceptable customer service. Jan 2021 my HVAC unit was having a problem with the Heat Exchanger and I filed a claim with them. They rejected it blaming it on rust and corrosion which is a lie. According to my conversation with the tech, my husband and the photos the tech sent over to verify his finding, there was no evidence of rust and corrosion. When the tech and I challenged CHW's reason for denial, CHW then said it was due to a lack of maintenance which was totally untrue. I see from many of the other complaints this is their go to when they have no other options to deny a claim. Needless to say, after going back and forth with CHW, I had to purchase a new HVAC for $5, 800. Once again, the case worker (Andre F.) assigned to this claim failed to call me for my scheduled claim dispute appointment. The one claim that was approved was for our built-in microwave which the tech indicated was cheaper to replace then to fix. CHW quoted a replacement amount which was a joke. I had to speak to a supervisor to challenge her to find a compatible replacement at the price they approved for the replacement. She could not do it and agreed to give me enough to cover the cost of a compatible microwave. It was like pulling teeth. Do not do business with CHW. CHW is a complete SCAM and should be out of business. This company should be investigated for deceptive trade practices.