I used CheapCaribbean in the past (few years ago)…and never had any issues. However, last week…I had the WORST experience with CheapCaribbean.com!! I booked and paid in full, …my hotel, airfare, and round trip transport to/from the airport/hotel. THEY FAILED TO SEND MY PAID RESERVATION to the RIU hotel in the Bahamas!!. And, when I tried to checked into the RIU hotel in the Bahamas, …the RIU hotel receptionist said CheapCaribbean never sent my paid reservation; I wasn't even in the system! Thank God, I had printed my confirmation and receipt and brought that with me (as I normally do when traveling). The hotel made copies, but they still need CheapCaribbean to send the paid reservation through the system!!! So, the RIU had to ask me for my credit card to place a hold on my card until CheapCaribbean send the reservation. However, that never happened…so, I had to pay the hotel AGAIN, until CheapCaribbean sends my paid reservation. The RIU hotel said they would issue a refund for the payment, once they got my paid reservation from CheapCaribbean. Thus, the hotel fees were now on my card THREE times!!! (1 - with CheapCaribbean, 2 - for the Hotel Hold that doesn't come off for 7-10 Business Days, 3 - for the payment at the RIU!) You are SCREWED if you are in a foreign country and CheapCaribbean FAILS to send the paid reservation!! Once you are at the destination, …they are MIA!!! I wasted my whole first day of my trip and my last day of a short 3 night, weekend vacation calling and emailing CheapCaribbean with the RIU hotel receptionists and manager. We followed the prompts on the calls and the line would go dead…EVERY SINGLE TIME! I've returned from my trip, and I've called and emailed every day. The phone line would go dead for "after travel" and Accounting Customer Service!! So, I finally got a hold of someone in "Accounting", she put me on hold…and the line went dead. So, I immediately called back and got the same person in "accounting dept" again. Then, she told me that there's NO ONE in "after travel" customer service, yet it was only 3:30pm ET on a FRIDAY afternoon! I demanded to talk to a manager, …so she put me on hold, came back and said she talked to her manager and someone could "now" (suddenly) help me. So she transferred me to a line with music…I held for 30 MINUTES and the line miraculously disconnected!! This is beyond upsetting! I called back and followed the prompts, ..this time for "new reservations"; I wanted to make sure I reached a live human being!! The rep said she couldn't help me because she wasn't "after travel", but then she said there was NO ONE to help me in the "after travel" department. I finally had to file a dispute through my credit card company! I should be refunded in full for the HELL I've gone through! This wasted 2 full days out of the 3 days I was there! AND, every day since I've been back! To top it off, this is STILL UNRESOLVED!!! I will never use Cheap Caribbean again and if anyone asks about them?…I'll tell them to never use CheapCaribbean and this run-around I am getting now is a complete scam and rip-off!! They should be ashamed of themselves. Not only have they lost a customer, but also future customers! It is unlawful for them to keep my money and not send it to the hotel! I want the money back that I paid "at" the RIU Hotel, which was HIGHER than CheapCaribbean's bundled package deal. CheapCaribbean, …it is ILLEGAL to take a Customer's payment and not distribute/transmit it to the agreed upon location in the confirmed booking.