14 May, 2021 → by ClaimboUser624688
service and damage
1
They came onto my property to "fix" a leak. No one was at home, so after they changed out the meter, they put a lock on it, now I am getting the run around to get it back on. I did not know they even came by until my gas dryer did not work. I searched the internet and spent 3 hours taking my dryer apart to trouble shoot it. When I took a shower, the water was not hot, I checked the meter, saw it was replaced, a lock on it, and my gate broken. I called centerpoint and asked them why they were on my property. They said I had a gas leak outside SINCE 4-15-21. The lady was rude, so I asked for a manager. She was rude also. I asked why I was not informed of a small gas leak, she said that they are not required to tell the homeowner, and that small leaks are just monitored, and fixed when they have someone available! An ACTIVE GAS LEAK for 4 weeks is not important? (Just listen to the prompt when you call centerpoint) Please listen the recording because she did say this. She also told me she was going to talk to the manager for the next morning to call me and to stay on this, and that I would be the first service call. And we all know that is another lie (8am to 5pm I am told, and that there is nothing they can do) I was lied to, damage was done to my property, and now I am getting the run around. I want the night manager that lied to me to call me to apologize, I want the day manager that hung up on me to call me to apologize, I want to know what the real reason my gas meter was changed out, and I want my gate to my backyard fixed. (no not $, want centerpoint to hire someone to fix the gate. I don't want to waste anymore. Just got off the phone with another manager, and she now said there was not a gas leak, that the manager last night is newer, and that she may have read the code wrong.