HSP is a complete joke. Here is a list of events that's happened thus far: 7/27/21: I notice we no longer have hot water coming out of our spout. I assess the hot water heater and realize the pilot light is no longer working. I successfully light it back on but realize it doesn't stay on so I make a call to HSP. Next appointment is 7/29/21 with this call being listed as "priority" since it is a hot water issue. 48 hrs to wait is reasonable. 7/29/21: Service tech comes out, replaces the pilot light. Great. He leaves, we have hot water for a few hours and again, no longer works. I was able to light the pilot and we did have hot water for a few hours to sustain us until the next available appointment (which wasn't scheduled until 8/4/21, 6 days of waiting). I ask if we can be placed again as priority since this is a hot water issue and hey, gotta maintain basic hygiene. The phone rep states they can push it up to their manager for approval to expedite our situation since a) this is the second call for the same issue, b) it's a hot water situation, and c) I'm currently 35 weeks pregnant so it could be classified as a "medical exemption". We were told to wait 24-48 hrs for approval and call back daily for a status update. 7/30/21: My husband calls for a status update. The service rep on the phone informed him it was submitted for approval and waiting on a manager. 8/4/21: ..we wait 5 more days. Nothing happened until the original scheduled date of 8/4/21. Tech came out, "fixed the issue" and mentioned something about a valve needing to be replaced. The same night, a few hours later, we discovered AGAIN no hot water and this time I can't get the pilot light to even light. I make a call to HSP immediately, next available is 8/7/21. We again asked for a medical exemption since I'm STILL 35 weeks pregnant. 8/5/21: I'm hospitalized into L&D for observation due to some complications with the pregnancy. But hey, I at least got my hot shower! 8/6/21: I'm discharged to home. When I got home I called HSP and the service rep stated a) the "medical exemption from 8/4 was still pending manager approval and may have NEVER BEEN SUBMITTED". Given our actually scheduled appointment was the next day (8/7/21), at this point there was really no point to expediting the service call since a) it was late afternoon and b)our appointment was the very next day. She did state she would comment on our appointment that we should be priority since hey, basic hygiene. 8/7/21: We called a couple of times to verify our appointment status and the last service rep we spoke to said our tech was at a "range repair call" and would come to our home immediately after. I was extremely confused as to why a range call was higher priority than a hot water heater? The tech showed up, stated it was a valve issue and would order the part ASAP. Great, but it's a Saturday so when will it show up? And what kind of rigamarole will we deal with to get a tech to come out to repair it? He also stated something I found interesting: hot water heater calls are absolute priority and we should either be a) same day call or b) next day call. This was our suspicion all along and yet our conversations with the service reps reflected otherwise. Here are my issues: A) I am 36 weeks pregnant and have been able to shower maybe 4 times over 9 days by basically grinning and bearing those super cold showers. B) I have a toddler that I would like to bathe in warm water at some point. C) why is it every time we call the service line we get different answers? D) Why isn't a hot water issue prioritized accordingly? I.e. today, why were all the other calls on the schedule (like a range fix) for today more important than a livability situation? E) I'd like to bring home my newborn, will I have hot water at that point? I'm scheduled for an induction in five days at this point, I have ZERO trust with HSP and have zero faith they'll actually resolve this issue for us.