11 Aug, 2021 → by ClaimboUser757929
Unresolved issues – cars not passing “inspections”

2

I recently spent $25000 on a new truck, within 1 month, it had to be towed into a local repair shop. The dealership there told me that there was 3 broken motor mounts, my clutch shaft was torn up, my brakes were bad and that my flywheel has literally disintegrated. He even showed me pictures. Of course this was 1 week over the return policy. When trying to get a "loaner" they gave mea truck with bad brakes and bad rotors, stating "it's fine, and that is all they have. It has now been over 2 months - with my truck STILL sitting at the repair shop, and the loaner slowly going to hell quickly, even through I am not even driving very far. I contacted both my local Carmaxx & their Corporate headquarters - BOTH to no avail, they have not returned my phone calls, or even seemed to care about the situation!!! VERY UNHAPPY
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of CarMax you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.